Local service: WhatsApp and Instagram in one inbox

How a salon, clinic, or trades business routes WhatsApp and Instagram enquiries through Pluk while keeping quotes and bookings human-approved.

Walkthrough of unified multi-channel messaging with custom quote approvals.

Enquiries arrive on the channels customers prefer

WhatsApp and Instagram DMs land in one view. Agents draft answers about services, hours, and location from the Business Brain — built once from the owner’s notes.

Quotes and bookings stay human-led

For pricing that varies by job, agents prepare a templated reply and flag the thread for the owner. Approvals prevent wrong quotes from going out automatically.

Brand voice can stay warm and local without rewriting every message.
Conversation history stays on the customer record for follow-ups.

Light social presence without a full-time marketer

Content agents suggest post ideas and stories; the owner approves twice a week. Connects to how a small team uses an AI marketing agent without hiring a department.

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