From connected channels to approved work — in five steps

Pluk is not another tab beside your inbox. You connect the places customers already reach you and the accounts you advertise from. Agents read and write through those connections; your team keeps the accounts.

• Social inboxes and Meta ad accounts link to the same workspace.
• Shop and email can stay where they are — Pluk pulls context instead of forcing a migration.
• Permissions stay with your business; agents prepare work inside Pluk.

Before automation runs wild, Pluk collects what the business already knows: what you sell, who buys it, how you sound, and what happened last time. That memory is the Business Brain every agent reads from.

• Upload or connect product and pricing context your team trusts.
• Capture tone guidelines — formal, playful, technical — once, not per prompt.
• Earlier replies, posts, and campaigns inform the next draft.

Specialist agents handle inbox threads, content studio output, Meta campaign structure, and customer records. They propose concrete work: a reply, a carousel caption, ad copy, a segment note — always grounded in the Business Brain.

• Customer Support drafts answers from products and voice.
• Content Studio prepares posts, blogs, and creative briefs.
• Campaign Manager structures Meta ads for human review.

Nothing customer-facing or brand-critical goes live without a person. Queues show what agents prepared; approvers edit, reject, or send. That loop is the point — speed from AI, judgment from your team.

• Publish queues for content and outbound messages.
• Explicit approval before Meta campaigns spend.
• Edits feed back into the Business Brain for the next draft.

When a post performs, an ad fatigue sets in, or a reply pattern repeats, Pluk records it against the customer and campaign. Agents use that signal on the next draft — still subject to your approval.

• Campaign and content outcomes attach to the Business Brain.
• Customer threads stay on the record for the next agent handoff.
• Your approvals teach the system what “on brand” means in practice.